Refund & Cancellation Policy

Technomate IT-Solution Private Limited · Effective 2026-08-27

Draft — pending legal review. This document has not yet been reviewed by counsel and must not be relied upon as final. Sections marked “to be completed by counsel” are intentionally unfinished.
How trials, billing, cancellation and refunds work for ASTRA subscriptions from Technomate IT-Solution Private Limited. This policy forms part of the Terms of Service.

1. Free trial

  • New organisations start with a 14-day free trial.
  • No payment details are required to begin the trial.
  • The trial is not charged and does not convert to a paid subscription by itself — you choose a plan when you are ready.
  • If you do not subscribe, the account moves to a read-only state at the end of the trial.

2. How billing works

  • ASTRA is licensed per device, per month. You purchase a number of licences and are billed on that number, whether or not every licence is in use.
  • Monthly and annual billing cycles are available. Annual is billed up front.
  • Device enrolment is capped at your licence count. To enrol more devices, add licences.

3. Changing your plan

  • You may add licences at any time. Additional licences are available immediately.
  • You may reduce licences or change plan at any time. Reductions take effect from the next billing cycle; the current period is not re-rated.

4. Cancellation

  • You may cancel at any time from the Billing page in the ASTRA portal.
  • Cancellation stops future renewals. Your subscription continues to the end of the period you have already paid for.
  • After the paid period ends, the account becomes read-only. You can still sign in and export your data.
  • Uninstalling the agent from your devices is separate from cancelling — please do both.

5. Refunds

To be completed by counsel: Set the refund position before the payment rail goes live. Decide and state: any money-back window for a first paid month; whether annual plans are refundable and on what basis; the position on partial periods and unused licences; how a refund for a service failure attributable to us is handled; and the timeline for processing an approved refund back to the original payment method. Note that the answer differs by rail — where a Merchant of Record is the seller for international sales, their refund mechanics apply and must be described accurately.

6. Taxes

To be completed by counsel: State whether displayed prices are inclusive or exclusive of GST and other applicable taxes, the currency charged in each region, and how tax is shown on the invoice. This section cannot be completed until GST registration is issued.

7. How to request a refund or raise a billing issue

Email sales@technomateai.com from the address associated with your account, quoting your organisation name and the invoice number. We will acknowledge and tell you the outcome and, where a refund is approved, when to expect it.

If you are not satisfied with how a billing complaint has been handled, you may escalate to our Grievance Officer, Adeel Ahamad, at grievance@technomateai.com.