Terms of Service

Technomate IT-Solution Private Limited · Effective 2026-08-27

Draft — pending legal review. This document has not yet been reviewed by counsel and must not be relied upon as final. Sections marked “to be completed by counsel” are intentionally unfinished.
These terms govern your organisation’s use of ASTRA, supplied by Technomate IT-Solution Private Limited. Please read section 4 carefully: ASTRA executes commands on your computers, and section 4 is where you authorise that and decide who may approve it.

1. Parties and acceptance

This agreement is between Technomate IT-Solution Private Limited, a company incorporated in India under CIN U62099UW2026PTC257827, with its registered office at Ayodhya Ganj, Dadri, Gautam Budh Nagar, Uttar Pradesh 203207, India (“Technomate”), and the organisation that creates an ASTRA account (“Customer”, “you”).

You accept these terms when you create an account, and the person doing so confirms they are authorised to bind the Customer. We record the version you accepted and the date of acceptance.

2. The service

ASTRA is a software-as-a-service platform for managing Windows device fleets. It comprises a hosted backend, a web portal for administrators, and a Windows agent installed on your devices. Its functions include hardware and software inventory, performance telemetry, patch visibility, compliance reporting, AI-assisted diagnosis, and automated remediation subject to section 4.

3. Accounts, users and licences

  • You are responsible for your administrators’ credentials and for the acts of anyone using your account.
  • The service is licensed per device. You purchase a number of licences, and device enrolment is capped at that number.
  • You must give accurate billing and tax information, and keep it up to date.

4. Authorisation for remote execution — please read

4.1 What you are authorising

The ASTRA agent installs on your devices and runs with elevated system privileges. On your instruction and in accordance with the tier settings you configure, it executes commands on those devices. This includes restarting applications and services, clearing temporary files, resetting network components, repairing installed software, deploying updates, and disabling a local user account as part of employee offboarding.

By enrolling a device you authorise Technomate to perform those actions on it.

4.2 The three tiers

Every action ASTRA can perform belongs to exactly one tier. The tier is fixed in our software and cannot be raised or lowered by the AI:

TierMeaning
AutomaticSafe, reversible actions that may run without a human approving each one, if you enable automatic approval.
Approval requiredRuns only after one of your authorised people approves that specific action.
Admin onlyHigher-risk actions that only an administrator of your organisation may approve. These are never dispatched automatically under any configuration.

Tier enforcement happens in our backend, in code. It is not a matter of instructing the AI politely. A lower tier can never be used to perform a higher-tier action.

4.3 Your responsibilities

You confirm that:

  • you own or otherwise control every device on which you install the agent, and are entitled to authorise this software to run on it;
  • you have given your personnel whatever notice, and obtained whatever consent, applicable law requires for the collection of device data described in the Privacy Policy;
  • you have decided which tiers are enabled and which of your people may approve each tier, and you will keep that list current;
  • you maintain your own backups. ASTRA is a management tool, not a backup service.

4.4 Kill switch

You may disable automatic approval for your whole organisation at any time from the portal. We additionally operate volume limits that suspend automatic approval and cap remediation activity when an unusual burst is detected.

5. Data

You remain responsible for the data ASTRA processes for you. We process it only to provide the service and on your instructions. What we collect, where it is held, and for how long, is set out in the Privacy Policy; the providers we rely on are listed on the sub-processors page.

Hosting location. The ASTRA application and database are hosted in Singapore. If your organisation requires data residency in India or elsewhere, raise it before you sign — we cannot change it after the fact.

Customers requiring a Data Processing Agreement should contact privacy@technomateai.com.

6. Fees, billing and taxes

Fees are as shown on the pricing page or in your order. Trials, renewals, cancellation and refunds are governed by the Refund & Cancellation Policy.

To be completed by counsel: Complete the billing terms once the payment rail is live: currency by region, whether prices are exclusive of GST and other applicable taxes, payment period, consequences of non-payment, and which entity is the seller of record for international sales where a Merchant of Record is used.

7. Intellectual property

ASTRA, including the backend, portal, agent, documentation and all associated intellectual property, is and remains the property of Technomate IT-Solution Private Limited. You are granted a non-exclusive, non-transferable right to use it for your internal business purposes for the term of your subscription. Installation and use of the Windows agent is additionally subject to the Agent EULA.

Your data remains yours. We claim no ownership of it.

8. Acceptable use

You must not use ASTRA to access devices you do not control, to circumvent the tier controls, to reverse engineer the service, or in breach of applicable law.

9. Warranties, liability and indemnity

To be completed by counsel: This section must be drafted by counsel and is deliberately left unfinished. It needs, at minimum: the service warranty and its disclaimers; a limitation of liability with an appropriate cap; and specific treatment of liability for remediation outcomes — loss or damage arising from an action executed on a customer device. That last item is the distinguishing risk of this product and a generic software liability clause does not address it. Coordinate the cap with the professional indemnity cover actually held.

10. Term, suspension and termination

To be completed by counsel: Term and renewal mechanics; suspension for non-payment or abuse; termination for cause and for convenience; and what happens to customer data on termination — the return-or-delete commitment and the window for it.

11. Governing law and disputes

To be completed by counsel: Governing law and the forum for disputes. The registered office is in Uttar Pradesh; confirm the jurisdiction clause and whether arbitration is preferred.

12. Changes to these terms

We may update these terms. Material changes will be notified to account administrators before they take effect, and the effective date above will change.

13. Contact

Technomate IT-Solution Private Limited
Ayodhya Ganj, Dadri, Gautam Budh Nagar, Uttar Pradesh 203207, India
danish@technomateai.com · +91 97115 31786